tck33's Privacy Policy

1 What Information We Collect

tck33 collects the types of information listed below to improve your service experience and to meet our legitimate business needs.

1.1 Registration & Account Information

When you create an account on tck33, we collect:

• Full name and date of birth (for age verification)
• Email address and mobile number
• User-chosen username and password (stored in encrypted form)
• Residential address and nationality

1.2 Identity Verification Information (KYC)

A copy of your National ID (NID), passport, or driving licence — these are only requested when required for account verification or withdrawal processing. These documents are stored on encrypted servers and are not shared with third parties.

1.3 Financial Information

During deposits and withdrawals, we collect payment method details such as bKash, Nagad, or Rocket account numbers, or bank account details. Full card or wallet information is not stored on our servers — payment processing is completed through secure third-party gateways.

1.4 Usage & Technical Information

• IP address and device type
• Browser version and operating system
• Session duration and page navigation logs
• Cookies and session tokens (see Section 6 for details)

1.5 Gaming Activity Information

Betting history, win/loss records, bonus usage, and session data — these are stored for responsible gaming monitoring and fraud prevention.

2 Purpose of Data Use

Collected information is used only for the legitimate purposes listed below:

• Service Delivery: Account creation, transaction processing, bonus issuance, and management of the gaming experience.
• Identity Verification: Confirming the user's age (21+) and completing the KYC process.
• Security & Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
• Support & Communication: Responding to customer service requests, sending password resets, and delivering important service notifications.
• Responsible Gaming: Identifying unusual betting patterns and arranging proactive intervention.
• Legal Compliance: Meeting applicable legal obligations and satisfying regulatory requirements.
• Service Improvement: Analysing and improving platform performance and the user experience.

We do not sell your information to third parties, and we do not use it for any purpose beyond those stated in this Policy.

3 Data Sharing & Disclosure

tck33 never sells your personal information. Data is shared with third parties only in the limited circumstances below:

3.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, bank gateways), technology infrastructure providers, and security service providers receive only the information necessary to carry out their specific functions. They are contractually bound to comply with our privacy standards.

3.2 Legal Requirements

Information may be disclosed in response to a valid court order, a government agency request, or a lawful demand from a law enforcement body. In such cases, we provide only the specific information requested.

3.3 Fraud & Abuse Prevention

Where serious fraud or money laundering is suspected, relevant information may be transmitted to a regulatory or law enforcement body.

3.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred, but the new owner will be bound to comply with the terms of this Policy.

4 Data Storage & Security

4.1 Security Measures

tck33 uses industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption — on all data transmissions
• Encrypted databases — for all sensitive data at rest
• Two-factor authentication (2FA) — for account access
• Regular security audits and vulnerability testing
• Restricted staff access — on a minimum-necessary basis

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as required after account closure to meet legal obligations. Financial transaction records are generally required to be kept for an extended period for legal reasons. Once the retention period ends, data is securely deleted or separated from identifiable elements.

4.3 Data Breach Response Plan

In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps to mitigate the damage.

5 Your Rights

As a tck33 user, you have the following rights over your own data:

5.1 Right of Access

You may ask us at any time what information we hold about you and request a copy of that information.

5.2 Right to Rectification

If any information stored on your account is inaccurate or incomplete, you may have it corrected. If it cannot be updated directly on the profile page, please contact support.

5.3 Right to Erasure

You may request the deletion of your data by closing your account. However, data subject to legal retention obligations may not be immediately deletable — in such cases it will be separated or anonymised.

5.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing, and we will honour that where reasonable.

5.5 Right to Portability

You may request an export of your account data in a structured, easily readable format.

To exercise these rights, email us at [email protected].

6 Cookies & Tracking Technologies

tck33 uses cookies and similar technologies to improve your platform experience.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions, security tokens, and form protection — the site cannot function properly without these.
• Functionality Cookies: For remembering your preferred language and settings.
• Analytics Cookies: For understanding which parts of the site are used most — without any personally identifying information.

6.2 Cookie Controls

Cookies can be controlled or disabled from your browser settings. However, disabling essential cookies may cause some services to not work correctly. Most browsers provide helpful documentation on managing cookies.

7 Protection of Minors

tck33 strictly does not provide services to persons under the age of 21. We do not intentionally collect any information from minors. Age is verified at the time of account registration, and age documentation is requested during the KYC process.

If we become aware that a minor's information has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

8 International Data Transfers

tck33 may store and process data on servers located outside Bangladesh. In such cases, we ensure that the transferred data is protected in accordance with the standards set out in this Privacy Policy. The receiving organisation is contractually bound to maintain equivalent security standards.

9 Policy Changes

tck33 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a site notification. The date of any change will always be shown at the top of the Policy as "Last Updated".

Continued use of the platform after a change is made will be considered as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

10 Third-Party Links & Services

Some games or services on the tck33 platform are powered by third-party software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and NetEnt). These providers may have their own privacy policies. We are not responsible for how your information is handled on third-party platforms — however, our agreements with game providers include data protection provisions.

11 Marketing Communications

If you have given your consent to receive marketing messages — either during registration or afterwards — we may send you promotional offers, bonus updates, and platform news by email or SMS. To opt out of these communications at any time, use the "Unsubscribe" option at the bottom of any email, or write to us at [email protected].

Opting out of marketing communications will not affect the sending of essential account-related messages (such as transaction confirmations and security alerts).